FAQS

Need to Update Your Order? Act Fast

If you spot an error in your shipping or billing details right after you've completed a purchase, your first move should be to get in touch with us straight away. We can typically only make adjustments on the same day the purchase is made, simply because our fulfillment system starts processing orders very quickly. Keep in mind that every change request goes through a security check, and we may not be able to approve it. The moment your order moves into the shipping preparation phase, the details are set in stone and can't be modified any further.

What Happens When Your Return Gets Back to Us

Once your returned package has been delivered to our location, we'll kick off the refund process within a few days. The amount we send back to you will cover the item's price and any associated taxes. What isn't included are the original shipping costs you paid at checkout. For orders that crossed a border, any international customs, duties, or other fees you paid separately are also non-refundable. After we've processed everything on our end, the time it takes for the money to actually appear in your account is entirely up to your bank or card issuer. It's perfectly normal for the credit to take several billing cycles to show up on your statement.